YUM! are one of the world’s largest franchisors, and around 78% of the c13,000 Pizza Huts around the world are franchise owned. It believes in focusing on its comparative strengths in marketing and product development, and complementing these strengths with the expertise of its Franchise Partners in the areas of customer service and restaurant operations. This combined expertise of YUM! and franchisee ownership is the key driver in achieving global growth.

In comparison Pizza Hut in the UK was a relatively late entrant to the world of franchising - we opened our first franchised Home Delivery stores in early 2001. Our franchised estate now, however, consists of almost 200 units and over a quarter of our total estate so the journey has been an exciting one!

Franchising on such a massive worldwide scale gives YUM! a wealth of experience to share, and it has developed a system called Global Franchise Partnering which is our way of engaging, training and supporting our Franchise Partners – it helps both parties to achieve and maintain restaurant excellence, facilitate effective communication, provide evaluation and feedback, share best practices and to develop a recognition culture.